GT Payment User Agreement

This User Agreement is a contract between GT Payment and yourself and applies to your use of the GT Payment account and its related Services. Our relationship with you under this User Agreement is strictly and solely as a payment service provider, that functions as an independent contractor acting as a facilitator to assist you in accepting payments from and making payments to third parties. GT Payment is neither your agent nor trustee acting on your behalf.

You must read and agree all the terms and conditions contained in this Agreement before the use of GT Payment account and its related services. In the event if you have open a GT Payment account or use any of its service, you are deemed to have consent with and agreed to be bounded by this Agreement. If you do not agree to be bound by the terms and conditions of this Agreement, kindly do not use or access our Services.

By opening and using a GT Payment account, you agree to comply with all the terms and conditions in this Agreement as well as the following additional policies and each of the other agreements including Privacy Policy and Acceptable User Policy that apply to you. We strongly recommend that you peruse over carefully all of the terms of these policies and each of the other agreements that apply to you.

This Agreement and each of the other agreements and policies may be changed from time to time upon reasonable notice to you. Any revised version of these agreements and policies will be effective at the time we post it on our website. In the event if these agreements and policies materially affects or reduces your rights or increase your responsibilities, we will provide you with 30 days’ prior notice on our website.

DEFINITION

When any of the following words or terms used in this Agreement, these words or terms shall have the exact meaning indicated below. Its definition shall be applied whether the singular or plural form of the term is used.

Agreements and Policies” means the Privacy Policy and other relevant agreements and policies, which may be found on GT Payment’s website, as any of the foregoing may be amended or revised from time to time.

Assets and/or Services” means any goods, services or other property of any kind whatsoever (real, tangible or intangible) or any rights with respect thereto.

Business Day” means a day on which commercial entities are open for business in Singapore (other than Saturdays, Sundays or public holidays);

Buyer” means a third party end user of Customer who purchases, or offers, attempts or agrees to Purchase any Assets or Services from Merchant or Seller.

“Company” means GT Payment Pte. Ltd.

Confidential Information” means any and all information in oral or written form that User knows or has reason to know is confidential information and that is disclosed in connection with this Agreement or to which User may have access in connection with this Agreement, including but not limited to business and marketing plans, financial information and data, personnel information, information regarding strategic alliances, costs or pricing data, the identities of customers and prospective customers, and any information relating to new product launch, including the release dates and product specifications. Confidential Information shall not include any information that: (i) was rightfully in a User’s possession prior to disclosure without any obligation to maintain its confidentiality; (ii) was independently developed by User without the use of or reference to Confidential Information; or (iii) is now, or hereafter becomes, publicly available other than through disclosure by User in breach of this Agreement.

Intellectual Property” means all intellectual property rights directly or indirectly owned or exclusively licensed by GT Payment, including but not limited to its Marks, patents, design rights, service marks and copyrights, registered or unregistered, anywhere in the world.

Error” means (1) money is either incorrectly taken from your GT Payment Account or incorrectly placed into your GT Payment Account, or when a transaction is incorrectly recorded in your GT Payment Account; (2) Send a payment and incorrect amount is debited from your GT Payment Account; (3) Incorrect amount is credited to your GT Payment Account; (4) A transaction is missing from or not properly identified in your GT Payment Account statement; (5) A computational or mathematical error related to your GT Payment Account; If you willingly provide someone access to your GT Payment Account and they use your Account without knowledge or permission, this shall not constitute an erroneous transaction. Moreover, invalidation and reversal of a payment shall not constitute an erroneous transaction.

Information” means any personal data you provide to us or other users in the registration, payment process, stores or other features of GT Payment services.

Losses” means any and all actions, claims, demands, losses, liabilities, damages, recoveries, settlements and/or costs (including attorney, accountant, and expert witness fees and costs), known or unknown, contingent or otherwise.

Mark(s)” means all trademarks, service marks, trade dresses, logos, taglines, slogans, product names, any other similar intellectual properties, registered or unregistered, directly or indirectly owned by or licensed to GT Payment any where in the world, including but not limited to GT Payment, its logo and any channel designations, marks, or program identifiers.

Merchant or Seller” means any business owner/entity who sell its Assets and/or Services to the Buyers.

Purchase” shall be interpreted broadly to mean purchase, obtain, lease, license or otherwise acquire or assume.

Representatives” means a person’s affiliates, and each of their respective officers, directors, shareholders, employees, representatives, agents, successors and assigns.

Transaction” means the Purchase and Sale of Assets or Services.

High-Risk Transaction” means an aberrant or suspicious activity in a GT Payment Account which requires further investigation by the GT Payment compliance team. This transaction can be flagged out due to its qualitative or quantitative in nature. Common situations that may qualify as a High-Risk Transaction includes, but not limited to, money transacted in a GT Payment account is too large or the account is dormant or idle for a long period of time followed with a large amount of payment, anomaly in the account’s usual activities based on its business’ volumes and sizes.

Unauthorized Transaction” means money is sent from your GT Payment Account that you did not authorized and that did not benefit you. If you willingly provide someone access to your GT Payment Account and they use your Account without knowledge or permission, this shall not constitute an unauthorized transaction. Moreover, invalidation and reversal of a payment shall not constitute an unauthorized transaction.

We or Our” means GT Payment Pte. Ltd.

You, Your or User” means any person or entity using GT Payment Services.

1.OPENING AND MAINTAINING A GT PAYMENT ACCOUNT

GT Payment offers two types of accounts, namely, Individual and Business Accounts. All GT Payment accounts enables Users to send or receive money, procure things online, payment using your debit or credit card, bank account, GT Payment balance or other payment methods as prescribed by the Company. For an individual to open a GT Payment Account and use its related services, you must be at least the minimum age in the country of your residence. For a business to open a GT Payment and use its related services, the business must be legally recognized and organized in the country where it operates.

Regardless of the type of Account, you are responsible for the Information provided as GT Payment acts as a passive conduit for your online distribution and publication of your Information. In the event if any of your Information provided is inaccurate, untrue or false, GT Payment in its sole discretion may opt to restrict your Account, limit access to your funds or terminate your Account immediately.

1.1 Individual Account. If you primarily need to make purchases and send money to families and friends, this account should be ideal for you. With such an account you can conduct transaction, including sending and requesting money from families and friends and buy goods and services from third party’s Merchants or Sellers and receive money for the sale of goods and services. With regard to the latter, if you plan to use your GT Payment account primarily to sell things, a Business Account maybe a better option for you.

In order to provide the relevant services to you, GT Payment is required to validate your identify as part of the onboarding process to fulfill the Company’s internal due diligence purposes. To successfully create a GT Payment Individual Account, you will, at the minimum, be required to provide the following information:

  1. Full Legal Name
  2. Email Address
  3. Residential Address
  4. Date of Birth
  5. Any form of documentations that enables to link the User to Users’ registered address (E.g. Minimum consecutive three (3) months of either the Utilities bills or Bank Statement).

1.2 Business Account. Business Account is primary used by individual and organizations that sell goods and services or in some case, accept donations, even if your business is not incorporated. With a business account, User can conduct transaction including use a company or business name as the name on the GT Payment account, allow multiple accesses to some of the features of the GT Payment Business Account, pay money to suppliers or other Users or receive money from other Users. By opening up a Business account, you certify that this account shall be primarily use for a business or commercial purpose and attest not for any personal, family or household purposes. You consent to the Company obtaining your business credit report from a credit-reporting agency at Account opening and whenever the Company reasonably believe there may be an increase level of risk associated with this account.

In order to provide the relevant services to your business needs, GT Payment is required to validate your business identity as part of the onboarding process to fulfill the Company’s internal due diligence purposes. To successfully create a GT Payment Business Account, the entity or the relevant person authorized for this purpose will, at the minimum, be required to provide the following information:

  1. Full Legal Business Name;
  2. Business Website;
  3. Business Registration Document for the Company (ACRA);
  4. Business Owner NRIC or Passport;
  5. Bank Name and Bank Account Number
  6. Email Address;
  7. Business/Office Address (P.O. Box Address will be considered as insufficient information);
  8. Any form of documentations that enables to link the User to Users’ registered address (E.g. Minimum consecutive three (3) months of either the Utilities bills or Bank Statement).
  9. Business/Office Telephone Number;
  10. Point of Contact Personnel Full Name;

1.3 Regardless of the type of Account, each GT Payment Account commences with “Basic” status. Specifically for Business account, User may qualify either “VIP” or “Premium” status if you completes the information to assist GT Payment in verifying your GT Payment Account.

a. To qualify for a “VIP” status, the User must furnish the following information to GT Payment:
  1. User’s business must have an average annual transaction of $100,000;
  2. Business Registration Documentation for the Company;
  3. Full Legal Business Name;
  4. Business Owner NRIC or Passport;
  5. Business Website;
  6. Business/Office Address (P.O. Box Address will be considered as insufficient information
  7. NRIC or Passport of the Point on Contact Personnel;
  8. Bank Name and Bank Account Number;
  9. Any form of documentations that enables to link the User to Users’ registered address (E.g. Minimum consecutive three (3) months of either the Utilities bills or Bank Statement).
b. To qualify for a “Premium” status, the User must furnish the following information to GT Payment:
  1. User’s business must have an average annual transaction of $200,000;
  2. Business Registration Documentation for the User’s company;
  3. Full Legal Business Name;
  4. Business Owner NRIC or Passport;
  5. Business Website;
  6. Business/Office Address (P.O. Box Address will be considered as insufficient information
  7. NRIC or Passport of the Point on Contact Personnel;
  8. Bank Name and Bank Account Number;
  9. Any form of documentations that enables to link the User to Users’ registered address (E.g. Minimum consecutive three (3) months of either the Utilities bills or Bank Statement).

1.4 You authorize GT Payment, or directly through third parties, to make any inquires we consider necessary to validate your identity. This may include asking you for further information, such as your date of birth and other information that will allow us to reasonably identify you, requiring you to take steps to confirm ownership of your email address or financial instruments ordering a credit report from a credit reporting agency, or verifying your information against third party databases or through other sources. We may also ask to provide other forms of identifying documents aside from either NRIC or Passport at any time. GT Payment reserves the right to close, suspend or limit access to your GT Payment Account and/or the GT Payment services in the event we are unable to obtain or verify this information.

1.5 Up to Date Contact Information. It is imperative that you keep your primary email up to date so that GT Payment can communicate with you electronically. It is your responsibility in ensuring all personal profile details are updated. You understand and agree that if GT Payment send you an electronic communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic communications GT Payment will be deemed to have provided the effective communication to you. If you are using any form of spam filter that blocks or re-routes electronic mails from senders not listed in your address book, you must add GT Payment to your address book so that you will be able to receive communication the Company send to you.

2. CLOSING A GT PAYMENT ACCOUNT

2.1 You may close your GT Payment Account at any time. When you close your GT Payment Account, the Company will cancel any scheduled or incomplete transactions. It is recommended that you withdraw any balances from GT Payment Account prior to closing it. Nevertheless, in the event should there are remaining balance in your Account at the time of closure, this funds shall be return back to you via a cheque to your designated address provided to GT Payment. GT Payment shall deduct any administrative fees from this balance prior to the issuance of cheque to you.

2.2 You will remain liable for all obligations related to your GT Payment Account even after this Account is closed.

2.3 In certain scenarios and events, you may not close your GT Payment Account. This includes, but not limited to:

  1. Evading an investigation.
  2. If you have a pending GT Payment transaction, the Company will not allow you to close the account until the transaction has been completed;
  3. If you have an open dispute or claim;
  4. If your GT Payment Account has a negative balance;
  5. If your account is subject to a hold, limitation or reserve.

2.4 In the event if any GT Payment Account is inactive for a period of three (3) years, the Company shall close such account. Upon the date of the termination, the Company shall use the information you provided to contact you and send you any remaining monies residing in the account. If any of the information provided is inaccurate and we are unable to complete the above-mentioned refund, your funds shall be subjected to the applicable law pertaining to the escheat of unclaimed property.

2.5 If an investigation is pending at the time you wish to close your GT Payment Account, the Company may continue to hold your funds for up to one hundred eighty (180) days as appropriate to continue the investigation, and if necessary, report any illegal activities to the relevant authorities or regulators or law enforcement.

2.6 If you do not have access your GT Payment Account for a consecutive period of three (3) years, GT Payment will terminate your GT Payment Account. After the date of the termination, the Company will use the information you provided to try to send you any remaining balance residing in your GT Payment Account. If your address is unknown or inaccurate and we are unable to remit the balance to you, your balance shall be subjected to the applicable law regarding the escheatment of unclaimed property.

3. MANAGING MULTIPLE CURRENCIES IN GT PAYMENT ACCOUNT

3.1 Each GT Payment Account is associated with one base currency and GT Payment supports three main base currencies, Singapore Dollar (SGD), US Dollar (USD) and Chinese Renminbi (CNY). You may hold any of these currencies in your GT Payment balance, and you may hold a balance in more than one of these currencies simultaneously. Imperatively, you are responsible for all risks associated with maintaining a GT Payment balance in multiple currencies. You may not manage multiple currencies for speculative trading purpose.

3.2 In some instance, you will be require to perform a currency conversion to make a payment or transfer and the below-mentioned situations are non-exhaustive list where a currency conversion is required:

  1. Sending money to a friend or family member in a currency that you do not hold at the time of the transaction;
  2. Receiving money from a friend or family member that you choose to convert into a currency other than the one in which it was sent;
  3. Purchasing goods and services from a seller who accepts payment only in a specific currency which you do not hold in your GT Payment Account;
  4. If you sold something and the transaction must be refunded or reversed, and you do not have the correct currency available in your GT Payment balance at the time of the refund or reversal;
√3.3 When you purchase goods or services from a Seller who accepts payment only in a specific currency that you do not hold in your GT Payment balance, the currency conversion will occure at the time your transaction is processed and the exchange rate in effect at the time of the transaction will be used for this currency conversion.

 

4. TOPPING UP MONEY

4.1 You may choose to add funds into your GT Payment Account via the following methods:

  1. Electronic transfer from your financial institution/bank of your choice;
  2. Cheque;
  3. Third Party Payment Gateway;
  4. Credit/Debit based Card

By adding funds into your balance, you have agreed to authorize GT Payment to charge your credit/debit card or to instruct your financial institution/bank to obtain the funds on your behalf.

4.2 You may add foreign currencies into your base currency GT Payment Account. GT Payment will perform a currency conversion into the base currency before it deposit it into your GT Payment Account as balance.

4.3 GT Payment will not charge any fee for adding or topping up money into your GT Payment Account from any of the above-mentioned methods under Section 4.1. However, it is advisable that you check with the bank, financial institution or third party payment gateway on the possible fee incurred for such transfer or top up of funds.

4.4 Funds deposited and residing in your GT Payment Account are collectively deposited in one or more financial institutions, solely on GT Payment’s discretion. You agree that you will not receive interest or other earnings on the funds you may keep in your GT Payment Account. On the other hand, GT Payment may earn interests or receive a reduction in fees or expenses charged for its related transactional services by these financial institutions on funds received from you.

4.5 GT Payment will at all times hold your available funds separate from GT Payment’s own corporate funds and will not use your funds for GT Payment operating expenses or any other corporate purposes. GT Payment will not voluntarily make funds available to its creditors in the event of bankruptcy or for any other purposes.

5. WITHDRAWAL OF MONEY

5.1 There is currently two modes of withdrawal of your balance from GT Payment Account.

  1. Transference of balance to your local bank accounts. (Only available in Singapore)
  2. Issuance of cheque from GT Payment.

5.2 With respect to the balance transfer to your designated bank account under Section 5.1.a, there is an administrative fee of USD 4.00 (Refer to Section X on Fees for more details) incurred whenever you requests for such transferrence or withdrawal of money from GT Payment to the bank. In addition, your bank may charge a fee for such transference of money from your GT Payment Account to your bank account. It is advisable that you check with the bank on such fee for this transaction.

5.3 With respect to the issuance of cheque under Section 5.1.b, GT Payment shall only send cheque to your confirmed address regardless if it is residential or office. In the normal occurrences and situations, the Company will not send cheque to P.O Boxes. In the event, if you wish GT Payment to send a cheque that does not meet the above-mentioned criteria, you must contact Customer Service Support and provide the necessary documentation that the Company request for to verify your association with the address.

5.4 If you fail to cash the cheque within one hundred eighty (180) days within the date of issuance, GT Payment will return the funds into your balance. In such scenario, you will incurred an administrative fee of USD $4.00 and this fee shall be automatically deduced from your balance and if there is insufficient balance in your GT Payment Account, a bill shall send to your home/business address.

5.5 All cheques shall be issued in accordance to your opted base currency. Nevertheless, GT Payment reserves the rights to make the necessary currencies conversion in order to issue any cheque.

5.6 GT Payment will not stop a cheque withdrawal transaction once it has been properly requested. The Company is not responsible for any cheque that is lost, missing or misaddressed by you or sent based upon information you provided. Your bank may charge a fee for the deposit of any cheque issued by GT Payment and it is advisable that you check with the bank on the related fee incurred for such deposits.

5.7 GT Payment may delay a withdrawal in certain situation, including if the Company needs to confirm that the withdrawal has been authorized by you or if other payments to your GT Payment Account have been reversed. Moreover, if the Company places a limitation on your GT Payment Account while a withdrawal from your GT Payment Account is pending, you will have to reinitiate the withdrawal once the limitation has been lifted.

5.8 GT Payment may set limits on your withdrawal and you can view your withdrawal limit, by logging into your GT Payment Account. The ceiling limit to your withdrawal is tagged on to the three different member’s status of each GT Payment Account, namely, Basic, VIP and Premium, with a monthly withdrawals limit set at five hundred dollar ($500), one hundred thousand dollar ($100,000) and two hundred thousand dollar ($200,000) respectively.

6. BUYING SOMETHING FROM A SELLER WHO ACCEPTS GT PAYMENT

6.1 You can buy something from a seller who accept GT Payment, in any currency that the seller accepts and that GT Payment supports, using the funds in your GT Payment balance. This includes:

  1. Buying a product or services at an online retailer’s website and selecting GT Payment as your payment method at checkout;
  2. Sending money to a seller for good or services;
  3. Using your GT Payment Account to buying something at a seller’s store location.

6.2 If the seller you are buying from selling goods and services on a third party website or application and that seller does not already have a GT Payment Account, they can claim your payment by creating a GT Payment Account. If they do not open a GT Payment Account within thirty (30) days, your purchase will be refunded.

6.3 When you authorized a payment to a seller who accepts GT Payment, some sellers may take up to thirty (30) days to complete the transaction. In such instance, your payment may appear as a pending order in your GT Payment Account. In that case, your authorization of the payment will remain valid until the seller completes the transaction (but no longer than thirty (30) days). During the pending stage of the transaction, although you remain the owner of this fund, you will not be able to utilize or withdraw this fund unless the ongoing transaction is cancelled.

7. SENDING AND RECEIVING MONEY TO A FRIEND OR FAMILY MEMBER

7.1 With a GT Payment Account sending money to a friend or family member (hereinafter referred to as “Personal Payments” or “Peer-to-Peer/P2P payments”) comes with ease, you can use the same process of procurement of goods or services to execute this transaction. P2P payments can be conducted even if the recipients do not have an existing GT Payment account at the time you send them money, using their email address or mobile number in any currency that GT Payment supports. If the person to whom you are sending money does not have a GT Payment Account, they can claim it by creating an account, or it will be refunded to you.

7.2 We may, at our sole discretion, imposes limits on the amount of money you can send, including money you send for purchases. You can view your sending limits, if any, by logging into your GT Payment Account. The sending limit is tagged on to the three different member’s status of each GT Payment Account, namely, Basic, Certified and VIP, with the sending limit set at five hundred dollar ($500), one hundred thousand dollar ($100,000) and ($200,000) respectively.

7.3 When you send money to a peer, the recipient may accept, decline or fail to claim the money. If he/she either decline to accept the money or do not claim it within thirty (30) days of the date it is sent, the money (including any fees charged for sending the money but excluding any currencies conversation losses or other administrative fees) will be refunded to your GT Payment balance.

7.4 The Fees applicable to sending money can be found on the Fee Section and will be disclosed to you in advance every time you initiate a transaction to send money to a friend or family member. If you convert money in your GT Payment balance from one currency to another before sending money, you will incur a currency conversion spread for that conversion.

7.5 If a peer sends money to you, the money will appear in your GT Payment balance. If someone sends you money in a currency you do not currently hold, you may decline it and return to the originator. Alternatively, you can accept it as it is and create a GT Payment balance in that currency or convert it to the primary currency you have selected for your GT Payment Account. If you opt to convert the funds, you will be charged a currency conversion spread including the foreign exchange conversion rate.

8. FEES

8.1 All fees will be assessed in USD or equivalent amount in your GT Payment Account base currency and the various charges incurred are as follow:

Fee Table

Type GTPay UnionPay Visa Master
Receive Money (Personal) Free Free Free Free
Receive Money (Online Payment) 0.50% + 0.30 USD 2.49%-3.99% + fixed fee 3.39%-7.29% + fixed fee 3.39%-7.29% + fixed fee
Deposit (Bank Transfer) Free Free Free Free
Deposit (Cheque) Free Free Free Free
Withdraw (Banks Transfer for China & Singapore) USD 2.00 USD 2.00 USD 2.00 USD 2.00
Withdraw (Cheque for Singapore only) USD 4.00 USD 4.00 USD 4.00 USD 4.00
Chargeback handling fee per chargeback USD 10.00 USD 10.00 USD 10.00 USD 10.00



8.2 When you make a transaction (i.e. buying something from a seller or P2P payments), you do not pay a fee to the Company unless this aforementioned transaction requires a currency conversion. In that case, you will be charged a currency conversion spread.

8.3 Any fees related to the Company’s services, are made free and clear of, and without any deduction or withholding for and on account of, any taxes, duties and other deductions. Any such deductions or withholding, if mandated by the laws of any countries, shall be solely borne by you.

9. PAYMENT REVIEW

9.1 Payment Review is a process which GT Payment identifies a potentially high-risk transaction and review this aforementioned transaction more closely before allowing it to proceed. During this process, the Company will place a hold on the transaction and notify the seller to delay shipping of the item. If we clear the transaction, we will notify the seller and direct them to ship the item. If GT Payment does not clear this transaction, the Company will cancel it and return the funds to you.

9.2 In event if the transaction is identified for Payment Review and the seller had already shipped the item out, GT Payment shall not be liable for any direct or indirect costs with regard to any returns of this item.

10. SELLING AND ACCEPTING PAYMENTS

10.1 Marketplace Sellers. If you are a seller on a marketplace or through any third party application where GT Payment is offered, obey any rules that apply to the marketplace or the third party application buyer protection program for sales you make through that forum. Any such protections may require you to take certain actions and may impact how claims are processed.

10.2 No Additional Surcharge. You agree that you will not impose a surcharge or any other fee for accepting GT Payment as a payment method. You may charge a handling fee in connection with the sale of goods or services as long as the handling fee does not operate as a surcharge and is not higher than the handling fee you charge for non-GT Payment transactions.

 

10.3 Taxes and Information Reporting. Our fees do not include any taxes, levies duties or similar governmental assessments of any nature, including but not limited to, valued added, sales use or withholding taxes, assessable by any jurisdiction (hereinafter referred as “Taxes”). It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, and it is solely your responsibility to assess, collect, report and remit the correct taxes to the appropriate authority. GT Payment is not responsible and will not be responsible for determining whether any taxes apply to your transaction, or for calculating, collecting, reporting or remitting taxes arising from any transaction. You acknowledge that we may make certain reports to tax authority regarding transaction that we process.

 

11. REFUND, REVERSALS, CHARGEBACKS AND CLAIMS

11.1 If you received a payment for selling goods and services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees. Whenever a transaction is refunded or otherwise reversed, GT Payment will refund or reverse the transaction from your GT Payment Account in the same currency as the original transaction. If your GT Payment balance for a particular currency is insufficient to cover the amount of a refund or reversal, GT Payment will perform a currency conversation in order to refund or reverse the transaction, and you will be charged for such services.

If you refund a payment for goods or services, we will retain the fixed fee portion of the fees you paid as the seller. The buyer’s GT Payment Account will be credited with the full payment amount and the fixed fee portion of the fees you paid as the seller will be deducted from your Account in addition to the amount of the refunded payment.

11.2 Payments to you may be invalidated and reversed if:

  1. You do not fulfil the transaction as promised or you cannot proof of shipment or delivery when required.
  2. Our investigation of a bank reversal made by a buyer or the buyer’s bank finds that the transaction was fraudulent.
  3. GT Payment sent the payment to you in error.
  4. The payment made by the buyer was unauthorized.
  5. You received the payment for the activities that violated this User Agreement or any other agreement between you and GT Payment.

When you receive a payment, you are liable to GT Payment for the full amount of the payment sent to you plus any fees if the payment is later invalidated for any reason. If your account balance is insufficient to cover your liability for the payment amount plus the fees, then this will result in a negative GT Payment balance. Any negative balance represents an amount that you owe to us, and, in this situation, you must immediate add funds to your balance to eliminate the negative balance in your Account. If you do not do so, GT Payment may engage in collection efforts to recover such amounts from you. GT Payment may also place a limitation or take other action on your GT Payment as outlined under Holds, Limitations and Reserves Section.

11.3 If you receive a debit or credit fund payment and the buyer pursues a chargeback for the transaction with his/her card issuer, it is the card issuer, and not GT Payment, that will determines whether a buyer is successful in connection to this chargeback. In the event of the buyer claim is successful, GT Payment will charge a fixed chargeback fee of USD 10 and it will be deducted from your GT Payment Account.

In addition, GT Payment reserves the rights to retain thirty (30) percent of debit or credit fund transaction for Seller whom has frequent occurrence of chargeback from their buyers. The said retention will be held for a period of one hundred eighty (180) days from the date of credit to the account. Upon the aforementioned expiration date and if no dispute has occurred, the retention amount shall be released.

12. RESTRICTED ACTIVITIES AND GT PAYMENT’S RIGHT & REMEDIES

12.1 In connection with your use of our website, your GT Payment Account, the GT Payment Service, or in the course of your interactions with GT Payment, other GT Payment customers, or third parties, you will not:

  1. Breach this User Agreement, the GT Payment Acceptable Use Policy, any other agreement between you and GT Payment, or violate any GT Payment policy;
  2. Violate any law, statute, ordinance or regulation;
  3. Infringe GT Payment or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
  4. Sale of counterfeit or stolen goods;
  5. Provision of false, misleading or inaccurate information;
  6. Act in a manner that is defamatory, trade libellous, threatening or harassing;
  7. Send or receive what we reasonably believe to be potential fraudulent funds;
  8. Refuse to cooperate in an investigation or provide confirmation of your identity or any information you provide to us;
  9. Attempt to double dip during the course of a dispute or attempting to receive funds from both GT Payment and the seller, bank or card issuer for the same transaction;
  10. Control an account that is linked to another account that has engaged in any of these restricted activities;
  11. Create, provide, facilitate or distribute child pornography;
  12. Send or receive what we reasonably believe to be related to gambling activities including but not limited to payment or acceptance of payments for wagers, gambling debts, gambling winning;
  13. Use your GT Payment Account or GT Payment services in a manner that GT Payment, Visa, Mastercard, Unionpay, American Express or any other electronic funds transfer network reasonably believes to be an abuse of the card system or a violation of card association or network rules;
  14. Allow your GT Payment Account to have a negative balance;
  15. Provide yourself a cash advance from your credit card;
  16. Impose an unreasonable or disproportionately large load on GT Payment infrastructure; facilitate any viruses, Trojan horses, worms, time bombs cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or other personal information;
  17. Take any action that may cause us to lose any of the services from our Internet Service Providers, payment processors or other supplier;
  18. Conduct your business or use the GT Payment services in a manner that results in or may result in complaints, requests by buyers to invalidate payments made to you or fee, fines, penalties or other liabilities or losses to GT Payment, other GT Payment customers, third parties or yourself;
  19. Use the GT Payment services to test credit card behaviours;
  20. Circumvent any GT Payment policy or determinations about your GT Payment account such as temporary or indefinite suspensions or other account holds, limitations or restrictions, including, but not limited to, engaging in the following actions: attempting to create new or additional account(s) when an account has a negative balance or has been restricted, suspended or otherwise limited; creating new or additional accounts using information that is not your own (e.g. name, address, email address, etc.); or using someone else’s account;
  21. Harass and/or threaten our employees, agents or other users.

12.2 If GT Payment believes that you have engaged in any of the Section X.1 activities, we may opt to take a number of actions to protect GT Payment, its customers and others at any time in our sole discretion. The actions we may take include, but are not limited to, the following:

  1. Terminate this User Agreement and/or close or suspend your GT Payment Account and we may refuse to provide any future GT Payment services to you;
  2. Limit your access to our websites, your GT Payment Account or the GT Payment services, including limiting your ability to pay or send money with any of the payment methods linked to your GT Payment Account or restricting your ability to send money or make any withdrawals;
  3. Hold your GT Payment balance for up to one hundred eighty (180) days if reasonably need to protect against the risk of liability or you have violated any of our policies. If you are under any ongoing internal or external investigations, the retention period maybe extend up to seven hundred and twenty (720) days at GT Payment’s own discretion;
  4. Contact buyers who have purchased goods or services from you using GT Payment, your bank or credit card issuer, other impacted third parties or law enforcement about your actions;
  5. Take legal action against you.

12.3 If we close your GT Payment Account or terminate your use of the GT Payment services for any reason, we will provide you with notice of our actions and make any unrestricted funds held in your GT Payment Account available for withdrawal.

12.4 You are responsible for all reversals, chargebacks, claims, fees, fines, penalties and other liability incurred by GT Payment, any GT Payment customer, a third party caused by or arising out of your breach of this Agreement, and/or your use of the GT Payment services. You agree to reimburse GT Payment, any GT Payment customer, or a third party for any and all such liability.

13. HOLDS, LIMITATIONS AND RESERVES

13.1 Under certain circumstances, in order to protect GT Payment as well as the security and integrity of the network of buyers and sellers that use the GT Payment services, GT Payment may take account-level or transaction-level actions. Unless otherwise noted, if we take any of the actions described hereinafter, we will provide you with notice of our actions, but retain the sole discretion to take these actions. Our decision about holds, limitations and reserves may be based on confidential criteria that are essential to our management of risk and the protection of GT Payment and our customers. We may use proprietary fraud and risk modeling when assessing the risk associated with your GT Payment Account. Moreover, we may be restricted by regulation or a governmental authority from disclosing certain information to you about such decisions. We have no obligation to disclose the details of our risk management or security procedures to you.

13.2 Holds. A hold is an action that GT Payment may take under certain circumstances either at the transactional or account level. When GT Payment places a temporary hold on a payment, the money is not available to either the sender or recipient. GT Payment reviews many factors before placing a hold on a payment including, but not limited to, account tenure, transaction activity, business type, past customer disputes, and overall customer satisfaction. The common situations where GT Payment will hold payments include, new sellers or sellers who have limited selling activity, payments for higher-risk categories likes electronics, jewellery or watches, seller who have performance issues or a high rate of buyer dissatisfaction or disputes.

  1. Risk-based Holds. If GT Payment believe that there maybe a high level of risk associated with you, your GT Payment Account, or your transactions or that placing such a hold is necessary to comply the country’s regulatory requirements, we may place a hold on payments sent to you in our sole discretion. Risk-based holds generally remain in place for up to thirty (30) days from the date the payment was received in your GT Payment Account. We may release the hold earlier under certain circumstances, but any earlier release is at our sole discretion. Such hold may last longer than thirty (30) days and up to one hundred eighty (180) days if the payment is challenged as a payment that should be invalidated and reversed based on a dispute transaction. In this scenario, GT Payment will hold the payment in your Account until the matter is resolved.
  2. Dispute-based Holds. If a payment sent to you as a seller is challenged as a payment that should be invalidated and reversed, we may place a temporary hold on the funds in your GT Payment Account to cover the amount that could be reversed. Any of the situations described under Refunds, Reversal and Chargeback Section are scenarios that could lead us placing a hold on a payment. If we determine the transaction should not be reversed, we will lift the temporary hold. On the other hand, if the transaction should be reversed, we will remove the funds from your GT Payment Account.

13.3 Limitations. This restrictive action prevent you from completing certain actions with your GT Payment Account, such as withdrawing, sending or receiving money. These limitation are implemented to help protect GT Payment, buyers and sellers when we notice restricted activities or activity that appear to us as unusual or suspicious. Limitations also assist GT Payment collect information necessary for keeping your GT Payment open. Reasons that may result your GT Payment Account to be limited includes:

  1. If we suspect someone could be using your GT Payment Account without your knowledge, we will strive our utmost effort to limit it for your protection and look into this alleged fraudulent activity;
  2. If your debit or credit card issuer alerts us that someone has used your card without your permission;
  3. If your bank alerts us that there have been unauthorized transfer between your GT Payment Account and your bank account;
  4. Due to GT Payment policies we have in place to ensure we are in compliance with the law;
  5. If we reasonably believe you have violated the Acceptable Use Policy.

To remove the limitation and restore your GT Payment, you will need to resolve the issues with the account, often by providing information to us, although in certain scenarios where there is no specific action that you can take to help remove the limitation. This restrictive action generally last no longer than thirty (30) days, however, there maybe instance where such action may last more than one hundred eighty (180) days if the issue related to the Account is not resolved. If you find that your GT Payment has been limited, you should either review the email you receive from us informing you that your GT Payment Account is limited, or log in to your GT Payment Account for additional details about the limitation on your GT Payment Account.

13.4 Reserves. GT Payment may place a reserve on your GT Payment Account if we believe there maybe a high level of risk associated with you, your GT Payment Account or your transactions. When we place a reserve on your GT Payment Account, it means that all or some portion of the money in your GT Payment Account is reserved as unavailable for withdrawal in order to protect against the risk of transactions made by you being reversed or invalidated or any other risks related to your GT Payment Account or use of the GT Payment services. Reserves may be placed on your GT Payment account at the time you open a GT Payment Account or at any time during the life of your GT Payment Account. We make decisions about whether to place a reserve based on a number of factors, including information available to us from both internal and external sources.

A list of non-exclusive factors and whether and how these factors have changed over time, includes:

  1. How long you have been in business.
  2. Whether your industry is subjected to a higher likelihood of chargebacks.
  3. Your payment processing history with GT Payment and other providers.
  4. Your business and/or personal credit history.
  5. Your deliver time frames.
  6. Whether you have higher than average number of returns, chargebacks, claims or dispute.

When your GT Payment is subjected to a reserve action, GT Payment will reserve thirty (30) percent of each transaction you receive and held for a period of one hundred eighty (180) days from the date of credit to the account. The reserved 30% will be release after one hundred eighty (180) days if there are no dispute mentioned. The retention may be extend from 180 to 720 days at GT Payment’s own discretion if it involve fraudulence or security concern.

14. LIABILITY FOR UNAUTHORIZED TRANSACTIONS AND OTHER ERRORS

14.1 Unauthorized Transactions. To protect yourself against any unauthorized activity in your GT Payment Account, you should regularly log into your GT Payment Account and review your statement. GT Payment will notify you of each transaction by sending an email to your primary email address on our record. You should review these transactional notifications to ensure that each transaction was authorized and accurately completed. We will protect you from unauthorized activity as long as you cooperate with us by contacting us through either of the following methods:

  1. Telephone: +65 68359885
  2. Mail: Operation Department, GT Payment, 10 Kallang Avenue, Aperia Tower 2, #13-18, Singapore 339510.
  3. Email: inquiries@gtpayment.com

If you informed us within sixty (60) days of the date of unauthorized transaction(s), you will be eligible for one hundred (100) percent protection for this unauthorized transaction(s). If you do not meet the above-mentioned timeline, you may not get back any money you lost unless if we can prove that we could have stopped someone from taking the money if you had told us in time or if there is a good legitimate reason (e.g. hospitalized during this period) that kept you from informing us, we will extend the time periods.

14.2 Errorneous Transaction. For any error in your electronic transaction, you ought to notify us as soon as possible, if you believe that your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem or error appeared. If you tell us orally, we may require you to send us your complaint in writing within fourteen (14) Business Days. You may contact us through either of the following modes:

  1. Telephone: +65 68359885
  2. Mail: Operation Department, GT Payment, 10 Kallang Avenue, Aperia Tower 2, #13-18, Singapore 339510.
  3. Email: inquiries@gtpayment.com

GT Payment will determine whether an error has occurred within fourteen (14) Business Days after we hear from you and will correct any error as soon as possible. We may take up to sixty (60) days to investigate your complaint or question. Please take note that no withdrawal is allow on those transaction ID involved in the investigation.

14.3 Processing Error Transaction. If the errors results in:

  1. You receiving less than the correct amount to which you were entitled, then we will credit your GT Payment Account for the difference between what you should have received and what you actually received;
  2. You receiving more than the correct amount to which you were entitled, then we will debit your GT Payment Account for the difference between what you actually received and what you should have received;
  3. We will be responsible to you for your direct but not indirect or consequential losses or damages caused by us for your inability to complete the transaction on time or in the correct amount unless:
    1. through no fault of GT Payment, you did not have enough funds to complete the transaction;
    2. GT Payment’s system was either malfunctioning or not working properly and you knew about the breakdown when you commenced the transaction;
    3. the error was due to extraordinary circumstances out our control despite our reasonable precautions; or
    4. the error was due to force majeure.

15. ACCESS AND INTERFERENCE

Our website contains robot exclusion headers and you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein without our prior expressed written permission. You agree that you will not use any device, software or routine to bypass our robot exclusion headers, or to interfere or attempt to interfere with the proper working of the GTPayment site or any activities conducted on our site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. Much of the information on our site is proprietary or is licensed to GTPayment by our users or third parties. You agree that you will not copy, reproduce, alter, modify, create derivative works, publicly display or frame any content (except for Your Information) from our web site without the prior expressed written permission of GTPayment or the appropriate third party. If you use, or attempt to use the Service for purposes other than sending and receiving payments and managing your account, including but not limited to tampering, hacking, modifying or otherwise corrupting the security or functionality of Service, your account will be terminated and you will be subject to damages and other penalties, including criminal prosecution where available.

16. COMMUNICATIONS BETWEEN GT PAYMENT AND USERS

16.1 If you have provided us with your mobile phone number, you agree that GT Payment and its affiliates may contact you at that number using autodialed or prerecorded calls or messages to:

  1. service your GT Payment Accounts and its related services;
  2. investigate or prevent fraud; or
  3. collect a debt.

We will use autodialed or prerecorded calls or texts to contact you for marketing purposes unless we receive your prior express written opt out application. We may share your contacts with service providers with whom we contract to assist us with the activities listed above, but we will not share your contact with third parties for their own purposes without your consent. You do not have to agree to receive autodialed or prerecorded calls or text to your contact in order to use and enjoy the products and services offered by GT Payment. You can opt out to receive these services to your contact in several ways including a written letter to our address or by calling us. With regard to the latter, standard telephone minute and text charges may apply.

16.2 GT Payment may communicate with you about your GT Payment Account and our services electronically. You will be considered to have receive a communication from us, if it is delivered electronically, one (1) day after the time we post it to our website or email it to you.

16.3 You understand and agree that to the extent permitted by law, GT Payment, may, without further notice or warning, monitor or record telephone conversations you or anyone acting on your behalf has with GT Payment or its agent for quality control and training purposes or for our own protection. You acknowledge and understand that while your communications with GT Payment maybe overheard, monitored, or recorded not all telephone lines or calls may be recorded by GT Payment. In addition, GT Payment does not guarantee that recordings of any particular telephone calls will be retained or retrievable.

17. GT PAYMENT’S RIGHTS

17.1 Termination Rights. GT Payment, in its sole discretion, reserve the right to terminate this User Agreement, access to its website, or access to the GT Payment services for any reason and at any time upon notice to you and payment to you of any unrestricted funds held in your GT Payment balance.

17.2 Security Interest. As security for the performance of your obligations under this User Agreement, you grant to GT Payment a lien on, and security interest in and to, your GT Payment Account in the possession of GT Payment.

17.3 Offsetting. If your GT Payment balance becomes negative for whatsoever reason, that negative balance represents an amount that you owe to GT Payment. GT Payment may deduct these amounts from funds that are added to your GT Payment Account later, either by you or from payments you receive. If you have more than one GT Payment Account, we may off set a negative balance in one GT Payment Account against a GT Payment balance in your other GT Payment Account. In the event that a negative GT Payment balance is offset by GT Payment pursuant to this Section, it maybe combined with another debit coming out of your GT Payment Account.

If you manage your GT Payment balance in multiple currencies, and the GT Payment balance for one of the currencies become negative for any reason, GT Payment may off set the negative GT Payment balance by using funds you maintain in a different currency. If you have a negative GT Payment in non-Singapore dollars for a period of thirty (30) days or longer, GT Payment will convert this negative balance to Singapore Dollars. In either case, a currency conversion will be required, and you will be required to pay for the currency conversion spread.

17.4 Insolvency Proceeding. If any proceeding by or against you is commenced under any provision of Singapore law or regulation, or any other bankruptcy or insolvency law, we will be entitled to recover all reasonable costs or expenses incurred in connection with the enforcement of this User Agreement.

17.5 Assumption of Rights. If GT Payment invalidates and reverses a payment that you made to a recipient, you agree that GT Payment assumes your rights against the recipient and third parties related to the payment, and may pursue those rights directly or on your behalf, in GT Payment’s discretion.

17.6 No Waiver. Our failure to act with respect to a breach of any of your obligations under this User Agreement by you or others does not waive our right to act with respect to subsequent or similar breaches.

18. INDEMNIFICATION AND LIMITATION OF LIABILITY

18.1 Indemnification. You agree to indemnify GT Payment for any actions related to your GT Payment Account and your use of the GT Payment related services. You agree to defend, indemnify and hold GT Payment harmlesss from any claims or demands made or incurred by any third parties due to or arising out of your breach of this User Agreement, your improper use of the GT Payment servives, your violation of any law or the rights of a third party and/or the actions or inactions of any third party to whom you grant permissions to use your GT Payment Account or access the GT Payment services on your behalf.

18.2 Limitation of Liability. GT Payment’s liability is limited with respect to your GT Payment Account and your use of the GT Payment services. In no event shall GT Payment be liable for lost profits or any special, incidental or consequential damages, including without limitation damages for loss of data or loss business, arising out of or in connection with our websites, the GT Payment services, or this User Agreement, unless and to the extent prohibited by law.

Our liability to you or any third parties in any circumstances is limited to the actual amount of direct damages. Moreover, to the extent permitted by applicable law, GT Payment is not liable, and you agree not to hold GT Payment responsible, for any damages or losses including, but not limited to, loss of money, goodwill, or reputation, profits or other intangible losses or any special, indirect or consequential damages resulting directly or indirectly from:

  1. your use of, or your inability to use GT Payment’’s websites and services;
  2. delays or disruptions in GT Payment’s websites and services;
  3. viruses or other malicious software obtained by accessing GT Payment’s websites or services or any website or service linked to GT Payment’s website or services;
  4. glitches, bugs, errors, or inaccuracies of any kind of in GT Payment’s websites or services or in the information and graphics obtained from them;
  5. the content, actions, or inactions of third parties;
  6. a suspension or other action taken with respect to your GT Payment Account; or your need to modify your practices, content, behaviour or your loss of or
  7. inability to do business, as a result of changes to this User Agreement or GT Payment’s policies.

19. DISCLAIMER OF WARRANTY AND RELEASE

19.1 No Warranty. The GT Payment services are provided “as-is” and without any representation or warranty, whether express, implied or statutory. GT Payment specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

GT Payment does not have any control over the products or services provided by sellers who accept GT Payment as a payment method, and GT Payment cannot ensure that a buyer or a seller you are dealing with will actually complete the transaction or is authorized to do so. GT Payment does not guarantee continuous, uninterrupted or secure access to any part of the GT Payment services, and operation of our websites maybe interfered with by numerous factors outside of our control. We will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, debits cards, credit cards, and check issuances are processed in a timely manner but GT Payment makes no representation or warranties regarding the amount of time needed to complete processing because our services are dependent upon many factors outside our control, such as delays in the banking system or mailing service.

19.2 Release of GT Payment. If you have a dispute with any other GT Payment Account holder, you release GT Payment from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release you expressly waive any protection that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.

20. ASSIGNABILITY

You may not transfer any rights or obligations you may have under this User Agreement unless GT Payment has provided written consent on your assignment. GT Payment reserves the rights to transfer or any right or obligation under this User Agreement without your consent.

21. INTELLECTUAL PROPERTY

21.1 Trademarks. GTPayment, and all related logos, products and services described in this website are either trademarks or registered trademarks of GTPayment Pte. Ltd., or its licensors, and (aside from the circumstances described below) may not be copied, imitated or used, in whole or in part, without the prior written permission of GTPayment. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of GTPayment and may not be copied, imitated, or used, in whole or in part, without the prior written permission of GTPayment.

Notwithstanding the above, HTML logos provided by GTPayment through its Affiliate Program, Website Payments features, or Auctions Tools features ("Logos"), may be used without prior written consent for the purpose of directing web traffic to the Service. These logos may not be altered, modified, or changed in any way, or used in a manner that is disparaging to GTPayment or the Service. Logos may not be displayed in any manner that implies sponsorship or endorsement by GTPayment. GTPayment is a payment service, and no partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this User Agreement.

21.2 License Granting From GT Payment to You. If you are using GT Payment software such as an API, developer’s toolkit or other software application that you have downloaded, then GT Payment grants you a revocable, non-exclusive, non-sublicensable, non-transferable, royalty-free limited license to use GT Payment’s software in accordance with the documentation accompanying such software. This license grant applies to the software and all updates, upgrades, new versions and replacement software. You may not rent, lease or otherwise transfer your rights in the software to any third party. You must comply with the implementation and use requirements contained in all GT Payment documentation accompanied with the GT Payment services. If you do not comply with GT Payment implementations and use requirements you will be liable for all resulting damages suffered by you, GT Payment and third parties. GT Payment may update or discontinue any APIs upon notice to you. You agree not to alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code that is derived from the software.  You acknowledge that all rights, title and interest to GT Payment’s software are owned by us.  Any third party software application you use on the GT Payment websites is subject to the license you agreed to with the third party that provides you with this software.  You acknowledge that GT Payment does not own, control nor have any responsibility or liability for any third party software application you elect to use on the GT Payment websites and/or in connection with the GT Payment services.

21.3 License Granting From You to GT Payment. GT Payment does not claim ownership of the content that you provide, submit or send to GT Payment. Nor does GT Payment claim ownership of any content you host on third party websites or applications thatuse GT Payment services to provide payment services related to your content. If you do provide content to GT Payment or post content using GT Payment services, you grant GT Payment a non-exclusive, irrevocable, royalty-free, transferable, and worldwide license to use your content as well as associated intellectual property and publicity rights to help us improve, operate and promote our current services and develop new ones. GT Payment will not compensate you for any of your content. You acknowledge that GT Payment’s use of your content will not infringe any intellectual property or publicity rights. You acknowledge and warrant that you own or otherwise control all of the rights of the content you provide, and you agree to waive your moral rights and promise not to assert such rights against GT Payment.

21.4 License Granting From Sellers to GT Payment. If you are a seller using GT Payment services to accept payments for goods and services, you hereby grant GT Payment and its affiliates a worldwide, non-exclusive, transferable, sub-licensable, royalty-free, fully paid-up, right to use and display publicly, during the term of this User Agreement, your trademark(s), for the purpose of identifying you as a seller that accepts GT Payment service as a payment mode and any other use to which you specifically consent.

22. LEGAL DISPUTE AND AGREEMENT TO ARIBTRATE

22.1 You and GT Payment agree that any claim or dispute at law or equity, including without limitation statutory claims, common law claims, and those based on contract, tort, fraud, misrepresentation, or any other legal theories that has arise or may arise between us will be resolved through arbitration before any recourses in lawsuits leading up to litigation in court.

Dispute between you and GT Payment regarding our services may be report to us via these modes:

  1. Telephone: +65 68359885
  2. Mail: GT Payment Operation Department, 10 Kallang Avenue, Aperia Tower 2, #13-18, Singapore 339510.
  3. Email: inquiries@gtpayment.com

22.2 If a dispute arises between you and GT Payment, our goal is to understand and address your immedate concerns and if, we are unable to do so to your satisfaction, to provide you with a neutral and cost effective means of resolving the dispute quickly, we shall proceed into mediation prior to any arbitration process.

22.3 Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral aribitrator or aribitrators instead of a presiding judge, and court review of an arbitration award is very limited. However, the arbitrators can award the same damages and relief on an individual basis that a court can award to an individual. The arbitrator(s) must also follow the terms of this User Agreement as court would. In the event of any dispute arising out of or in connection with this User Agreement, the parties shall first refer the dispute to proceedings under the ICC Mediation Rules.

If the dispute has not been settled pursuant to the said Rules within forty-five (45) days following the filing of a Request for Mediation or within such other period as the parties may agree in writing, such dispute shall thereafter be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules of Arbitration. Each Party irrevocably agrees that in the event of arbitration, the arbitration hearing shall be held in Singapore International Arbitration Centre (SIAC).

22.4 Without regard to the principles of conflict of laws, this User Agreement shall be governed by and construed in accordance with the laws of Singapore and the Parties hereto agree to submit to the exclusive jurisdiction of the courts of Singapore.

23. TRANSLATION OF AGREEMENT

Any translation of this User Agreement is provided solely for your convenience and is not intended to modify the terms of this User Agreement. In the event of a conflict between the English version of this User Agreement and a version in a language other than English, the English version shall control.